AskNivi is a digital ‘marketplace’ where individuals can access a wide range of health information and services via a chatbot on Facebook Messenger, WhatsApp, and SMS text, making it widely accessible to most users. Providers, governments, and suppliers can understand what information and goods users are seeking, and they can offer health products and services based on users’ interactions.
Pathfinder, with the Kenyan Ministry of Health, the STOP Cervical Cancer Initiative, and local stakeholders, including county governments, community health volunteers, and peer educators, started using the askNivi digital chatbot platform to build awareness of cervical cancer, prevent infections, and increase screenings and treatments.
